My wife and I were shopping for a mountain bike for our son’s Christmas present. We had checked out two other bike shops before ending up at Rats Cycles. Taylor was a great help, even when dealing with several other customers at the same time. She was very thorough in asking the right questions to find the right bike for our son, even though he wasn’t with us to test fit him to the bike. Very knowledgeable and you can tell she cares about making sure the bike is the best option for him. Great place and would certainly recommend to others.

I can't say enough great things about Rats. Over the last two years, I've utilized their services and purchased a Trek Checkpoint and a Trek Verve 3+ for my wife. Everyone I've ever dealt with was always welcoming and helpful. They also have group rides every weekend during the warmer months. Bottom line: a great local bike shop.

I bought a mountain bike for my son and had a really great experience with sizing and trying it out. I ended up buy the package of accessories with helmet, lights, bike lock, and more. We will now bring all of our bikes to be serviced here. I highly recommend this place!

This is the best bike shop! I brought my e-bike here for a tune-up and have been having some recurring brake problems. Everyone has been so kind and helpful and helped me explore all of the situations that might be occurring. I will absolutely recommend this shop to everyone in the DMV area.

Everyone there is super friendly and excited about bikes. Great place for a tune up, repairs, or getting on a new bike.

A gem! Excellent Local Bike Store - 100% in tune to the community. Great and expert staff. Easy rideable access on/off FFX parkway trail, South Run and other trail systems. Fantastic group rides and awesome mentoring!

Absolutely love this LBS! Did a great service on my outdated wheel set; even making replacement spokes for it. Super knowledgeable and very friendly staff. And the shop dog is a very good girl!

Such helpful and friendly staff! I only bike recreationally and had my bike stored away for quite some time, so I took it for their tune-up package. They were so patient and answered all my questions and gave me tons of tips. I’ll definitely come back again bc of their service and knowledge. Highly recommend!

Good informative sales people. No high pressure sales.

Dropped my bike off for some service work and to replace my handlebars. They were super friendly, very knowledgable, and even recommended not getting some work done due to it not being needed on the bike. Immediate trust gained with this company, great work, will bring all future bike business to them for sure!

Fast, professional, helpful and friendly. And not condescending to someone who is not a bike expert. Good prices and great location. Highly recommend!!

If you've been thinking about getting a new bike or starting to get around by bike, this is the place to go. If you need a tune up or accessories, this is also the place to go. If you're an expert cyclist and want to talk bikes with a guy who used to have his face on a Jones soda label, this is also the place to go.

Went to have a front derailleur fixed. Not only were they amazingly quick but they were also friendly and welcoming. Had a great conversation and learned quite a bit about one of the bikes I thought of purchasing. Great place with great attitudes and a true willingness to help. I was impressed.

This shop has very good customer service. And by coincidence, they are on a strip mall with a large parking area to test drive a bike and also a hill. Matt was just so helpful and patient when I tried out a Velotric T1 ST eBike. I probably asked him to adjust the height of the bike seat about 5 times. Rats Cycles is a dealer of Velotric bikes and they do not charge extra when the bike is ordered from them and assembled by them. Some dealers charge extra. I really liked the bike and I gave myself 24 hours to decide. Bike at that time was $300 off retail price. The next day, when I planned to drive to the store and purchase the bike, I checked the price first and it was now only $200 off retail price. I then discovered that there was a flash sale when i was there the previous day. I sent an email to the store relaying my disappointment that the price was now $100 higher than the previous day. The next day I received an email from Christian, the co-owner. I was impressed that he responded the very next day, and that to me shows that he cares about his customers. He responded that the store will honor the flash sale price of $300 off if I go to the store that day. And that's what I did. I drove to the store and got the Velotric T1 ST. But wait. There's more! Two weeks later, I checked the price of the bike at Velotric website and it was cheaper by $200 than when I bought mine. I emailed co-owner Christian requesting for a $200 refund and he again responded within 24 hours. Without any hesitation, he told me to come the the store to get my $200 refund. Way to go Rats Cycle! As for the Velotric T1 ST, it is an impressive smooth bike and very sporty to look at. It's an eBike that doesn't look like an eBike with those fat tires. It is also very light in weight at only 36 pounds. I didn't have to buy any special expensive back racks for my car. I bought it for exercise and at the same time help me when I bike through hills. And now, I have been biking to paths were I didn't want to go before because I was afraid of the hills. The T1 ST can handle it smoothly. I still have to pedal my way up, but it's a lot easier now with this Velotric T1 ST.

I ordered a brand new bike from here, it shipped and got built at an amazingly fast pace. Although a few days later I got curious about tubeless and went to the shop along with my bike to ask about it. The mechanic gave me lots of useful information and even offered to do the tubeless conversion the same day! I could not be happier with my new tubeless bike

Excellent repair service for my jogging stroller tire! The repair expert saw the problem immediately and fixed it in just a couple minutes for an amazing price! So glad I did not wait to come in!

My go to place for everything bike. Great guys over there.

Just wanted to say thanks again ,to Thomas for a great and wonderful experience! I really appreciate the customer support...

These guys are awesome. I work on my own bike and if I’m minus a tool they are always there to help!

Amazing bike shop!!! Very knowledgeable and very skilled no matter what level rider you are. Bought multiple bikes from them!!! Highly recommend

These guys are GREAT!!! They took care of my Elliptigo 8c as if they were working on a sports car! Truly Professional!

Great bike shop - they fixed my Trek EX5 super-fast.

This shop has great customer service. I called during the week with several questions, and when I came through the door later that weekend, they knew me by name. I had warranty work done on one of my e-bikes, and they were fast and friendly. I will definitely be going back for any future services.

Good, small independent bike shop. If you take the time to get to know people who work there, a nacent bike culture for all level of mountain bikers, cyclists, and average riders exists in Burke. The guys working there are cool and honest. Prices are generally competitive for the area on small repairs and adjustments and the turn around is quick, if you're in a jam to get out riding, while you wait. Worth checking them out.

This place rocks. Amazing service, fantastic selection, and an all around wonderful experience. Bought a used bike here yesterday for a great price and will be going back. Highly recommend to anyone!

AMAZING experience at Rats. I had an old Schwinn road bike from the 70s, it definitely needed some TLC, and every bike shop I went to refused to even touch it. Rats took it in, repaired, restored, and got it riding again! Support local bikes shops!

Always respectful and professional — not pushy or trying to take advantage of a customer. This shop is all about taking care of the customer without exploiting them just to make a buck. Every time I’m in the store off Huntsman I feel like appreciated like a community friend. In contrast to name brand bike stores, Rat’s is personable and respectable.

Set out from DC on a 100K ride and almost halfway through I got a gash on my tubeless tire that my sealant couldn’t seal. Rats Cycles was the closest shop to me, so after a quick Uber and explaining what happened to the friendly mechanics, they were able to get me back on the road. Not your typical bike shop where the mechanics are condescending or rude. I would highly recommended getting your bike serviced here!!

Update for 9/11/22 They’re now located next to Starbucks at the Springfield Plaza and the customer service is still phenomenal. I just got my daughter a new Trek 20”. That’s one happy rider! —— I’ve always been a firm believer that you get what you pay for. When I bought two bikes for my kids, I wanted a solid product AND top quality service. The people here are amazing, they treat everyone the same (from my observation from multiple visits), and they aren’t bike snobs. Everyone starts somewhere and we’re not all going to want to win the next Tour. Kudos to Rats bikes’ staff. I wish they supported a local bike charity. I’m sure that there are plenty of kids out there that would love a bike!

You can buy a bike anywhere in this area, I think there are at least four Trek stores within 15 miles of my house. What you can't get everywhere is fantastic customer service, which was what I received in spades when I showed up to purchase my first bike. The sales staff was well informed, helpful, and immediately helped temper all of my internet research with a healthy dose of good decision making based on years of experience. I will be shopping here for all my family's cycling needs for the foreseeable future.

they have great mechanics. even with a small staff they get work done and they have cool stuff in stock as well!

I love how everyone is so knowledgeable about bicycles and family-oriented about letting people know how exactly their bikes will need to be repaired in order to maintain stable condition. I just rode my bike the other day after my getting my entire rear hub, chain, tire, and wheel replaced after they all got bent due to my bike toppling over while commuting to Mason, and I am genuinely happy with how all the repairs went. I am able to ride my bike smoothly without any issues, and it rides much better than it did before the accident I described. When I first bought a bike for myself after almost 5 years of not riding last year, Matt and other mechanics there was able to offer great advice for starting out (including helmet recommendations and storage options) and a package to tune my bike up completely to be able to use it for exercise and commuting. I really appreciate this bike shop for giving me the ability to enjoy bike riding again and believe anything repaired here is money well spent due to the expertise and knowledge all the staff has to most bikes. Thank you all so much for repairing my bike and I'm looking forward to the upcoming rides I will have on my own and coming again in the future for repairs!

Matt and Tom were fantastic and very knowledgeable! Walking in to their location next to Starbucks, you are greeted by friendly and helpful staff. Shopping for bikes can be intimidating, but not here! If you are a novice or avid cyclist, you will find a curated selection of bikes for everyone. My wife bought an Electra Townie and I found a pre-owned Specialized Allez bike. I couldn’t be happier with the level of service we received. I would highly recommend this place for better care over the other big chain bike stores.

Great customer service & wonderful products

Matthew gave me expert advice when I had a difficult question about a cycle I had purchased previously from another source. He is knowledgeable and very kind and helpful. I highly recommend Rats Cycles. They are dedicated to quality in their products and service to their customers.

Fast service and very reasonable prices.

Hands down the best customer service and experience. Save yourself some time and take your bike to this store, I’m sure Mat and the guys will take care of it. They saved me a couple of times, before big rides, without overcharging me.

I have used the shop several times, and each time they have provided professional and timely service. Most recently, when I returned to the shop asking for some further adjustments, they made and tested the adjustments so that the bike performed flawlessly.

First Time rider. Came across RCs after going to the Trek place in Springfield. Honestly, RCs did not make me feel like some inferior being for working within a budget. Plus being ignorant to a lot of the mechanics and terminology in the biking world he took the extra 5 mins to help me out. Which I appreciated. We settled on a second hand Trek and am pretty damn stoked about it. Runs great. I'd recommend this place is your looking for some honesty and ability to support a local business. I'll update if need be.

Fast service.. staff are great..

I am on the fence about this place and I like supporting my local bike shop. Matt the owner is great. Trusting any mechanic with your bike or your car is hit or miss. My bike mechanic for over 20 years retired and moved so now I am in limbo trying to find a replacement. This place a lot of good potential I just do not feel 100% with it. I am glad I know just enough about bike mechanics. I feel a good mechanic should be meticulous and unfortunately I do not think the younger ones there are.